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Terms & Conditions

COMMISSIONS

 
Please note that all designs created as part of a commission remain the property of Haru Sakai and may become part of a permanent collection.

 

PRODUCT APPEARANCE

 
Whilst I am committed to ensuring high quality workmanship, since all pieces of jewellery are handmade, slight variations may occur in each piece and therefore items received may differ slightly from the images shown on this website.

 

DELIVERY & RETURNS

 

DELIVERY

Each piece of jewellery bought from this web-site is specially hand-made when you order. As a result of this, please allow 3 – 4 weeks from placing your order to your order being dispatched.

If you need your order sooner then please contact me via the Contact me page and she will do her best to meet your requirements.

UK customers: Items are sent Royal Mail Signed For First Class as standard. Delivery via Special Delivery is also possible by arrangement – please use the Contact me page to arrange this in advance of placing your order – this service is subject to an additional postage charge.

Overseas customers: Shipping to overseas destinations will be by Airsure Small Packets rate. If you require special delivery please use the Contact me page for details and prices for shipping to your country.

 

RETURNS

Your satisfaction is very important to me so if you are not entirely satisfied with your purchase I am happy to offer a 7 day refund or exchange policy.

Terms and conditions are:

You must return the goods to me within 7 days of receipt in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your original order number.

Please note that Earrings are excluded from the refund policy due to hygiene reasons. I am unable to refund or exchange any earrings purchased unless faulty.

Also exempt from any refund or exchange are bespoke commissions or jewellery altered to a customer request.

I do not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. I recommend you return items via an insured and reliable postal service. Postage cost will not be refunded. Exchanges are possible within the terms explained above.

Your refund will be issued within 15 days to the payment method used in your original purchase.

 

FAULTY OR DAMAGED GOODS

In the rare event that goods are delivered faulty or damaged please contact me so I can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact me immediately to arrange a replacement. I will bear the costs of postage to return the goods and issue a re-delivery.

 

LOST ITEMS

Please note that I cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.

 

ORDER CANCELLATIONS

If you wish to cancel an order placed at harusakai.com or harusakai.co.uk please return the confirmation email to me, stating your wish to cancel the order by email to: info@harusakai.com.

If your order has already been dispatched, I will be unable to redirect it therefore I request that you return the parcel for a refund.

 

The above does not affect your statutory rights.

 

Privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

(1)      What information do we collect?

We may collect, store and use the following kinds of personal information:

(a)    information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b)    information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods;

(c)    information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

(d)    any other information that you choose to send to us.

 

(2)     Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session cookies and “persistent cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specific expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website and keep track of items in your shopping basket. We will use the persistent cookies to: enable our website to recognise you when you visit; and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users computers. This information generated relating to our website is used to create reports about the use of the website. Google will store this information. Googles privacy policy is available at: http//www.google.com/privacy policy.html.

Our payment service providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

 

(3)      Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)    administer the website;

(b)    improve your browsing experience by personalising the website;

(c)    enable your use of the services available on the website;

(d)    send you goods purchased via the website, and supply to you services purchased via the website;

(e)    send statements and invoices to you, and collect payments from you;

(f)    send you general (non-marketing) commercial communications;

(g)    send you email notifications which you have specifically requested;

(h)    send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology; and

(i)     deal with enquiries and complaints made by or about you relating to the website.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us on info@harusakai.com or using the Contact me page. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.co.uk. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

(4)      Disclosures

We may disclose your personal information to any of our officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any ongoing or prospective legal proceedings;

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

 

(5)      International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

 

(6)      Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

(7)      Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

(8)    Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

(9)    Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@harusakai.com or using the Contact me page

 

(10)      Credit

This document was created using an SEQ Legal template.